State of UK Complaints — 2026-W45
A fixed snapshot captured 2026-11-02 from 1,011,312 public Trustpilot reviews across 3,899 companies. This page does not change — later weeks are published separately, so figures cited from it stay stable.
183,646complaints classified
1,669company reports
778with computed trends
1.9dmedian wait before people complain publicly
What went wrong most
| Issue | Complaints |
|---|---|
| Support unhelpful | 48,462 |
| Support unreachable | 27,671 |
| Other | 20,604 |
| Faulty product | 17,549 |
| Account/app problems | 17,078 |
| Delivery failed | 14,799 |
| Billing errors | 13,339 |
| Not as described | 13,210 |
| Overcharging | 13,194 |
| Delivery late | 13,073 |
Complaint rate by sector
| Sector | Rate |
|---|---|
| Other sectors | 14% |
| Retail | 14% |
| Telecoms & IT | 19% |
| Banking & Money | 9% |
| Travel | 10% |
| Energy & Utilities | 9% |
| Insurance | 6% |
Highest share of severe complaints
| Company | Severe share | Complaints |
|---|---|---|
| Card Saver | 78% | 55 |
| Capita | 77% | 224 |
| TheTravelMakers.co.uk | 77% | 98 |
| FareObuddy | 75% | 55 |
| G.B.C | 74% | 117 |
| Vivint Solar | 72% | 40 |
| Enstroga UK | 72% | 58 |
| Faye Travel Insurance | 71% | 116 |
| Flyer Club | 69% | 42 |
| Uphold | 68% | 133 |
Figures are census classifications of public Trustpilot reviews, not official complaint statistics. See the live report for current numbers.