State of UK Complaints — 2026-W44
A fixed snapshot captured 2026-10-26 from 960,070 public Trustpilot reviews across 3,827 companies. This page does not change — later weeks are published separately, so figures cited from it stay stable.
175,731complaints classified
1,651company reports
770with computed trends
1.9dmedian wait before people complain publicly
What went wrong most
| Issue | Complaints |
|---|---|
| Support unhelpful | 46,139 |
| Support unreachable | 26,265 |
| Other | 20,080 |
| Faulty product | 16,705 |
| Account/app problems | 16,360 |
| Delivery failed | 14,096 |
| Billing errors | 12,761 |
| Not as described | 12,754 |
| Overcharging | 12,710 |
| Delivery late | 12,545 |
Complaint rate by sector
| Sector | Rate |
|---|---|
| Other sectors | 14% |
| Retail | 14% |
| Telecoms & IT | 19% |
| Banking & Money | 9% |
| Travel | 10% |
| Energy & Utilities | 8% |
| Insurance | 6% |
Highest share of severe complaints
| Company | Severe share | Complaints |
|---|---|---|
| Card Saver | 78% | 55 |
| TheTravelMakers.co.uk | 77% | 96 |
| Capita | 77% | 220 |
| FareObuddy | 75% | 55 |
| G.B.C | 74% | 117 |
| Vivint Solar | 72% | 40 |
| Enstroga UK | 72% | 58 |
| Faye Travel Insurance | 71% | 112 |
| Uphold | 70% | 122 |
| 17TRACK | 69% | 98 |
Figures are census classifications of public Trustpilot reviews, not official complaint statistics. See the live report for current numbers.