State of UK Complaints — 2026-W43
A fixed snapshot captured 2026-10-19 from 906,173 public Trustpilot reviews across 3,796 companies. This page does not change — later weeks are published separately, so figures cited from it stay stable.
168,904complaints classified
1,646company reports
769with computed trends
1.9dmedian wait before people complain publicly
What went wrong most
| Issue | Complaints |
|---|---|
| Support unhelpful | 44,155 |
| Support unreachable | 25,228 |
| Other | 19,511 |
| Faulty product | 16,109 |
| Account/app problems | 15,592 |
| Delivery failed | 13,498 |
| Not as described | 12,297 |
| Billing errors | 12,191 |
| Overcharging | 12,158 |
| Delivery late | 12,022 |
Complaint rate by sector
| Sector | Rate |
|---|---|
| Other sectors | 14% |
| Retail | 14% |
| Telecoms & IT | 19% |
| Banking & Money | 9% |
| Travel | 10% |
| Energy & Utilities | 8% |
| Insurance | 6% |
Highest share of severe complaints
| Company | Severe share | Complaints |
|---|---|---|
| Card Saver | 78% | 54 |
| Capita | 78% | 192 |
| TheTravelMakers.co.uk | 77% | 95 |
| FareObuddy | 75% | 55 |
| G.B.C | 74% | 117 |
| Vivint Solar | 72% | 40 |
| Enstroga UK | 72% | 58 |
| Faye Travel Insurance | 72% | 107 |
| Uphold | 71% | 117 |
| Flyer Club | 69% | 42 |
Figures are census classifications of public Trustpilot reviews, not official complaint statistics. See the live report for current numbers.