State of UK Complaints — 2026-W42
A fixed snapshot captured 2026-10-12 from 850,159 public Trustpilot reviews across 3,732 companies. This page does not change — later weeks are published separately, so figures cited from it stay stable.
161,293complaints classified
1,633company reports
762with computed trends
2dmedian wait before people complain publicly
What went wrong most
| Issue | Complaints |
|---|---|
| Support unhelpful | 41,967 |
| Support unreachable | 23,848 |
| Other | 18,834 |
| Faulty product | 15,392 |
| Account/app problems | 14,797 |
| Delivery failed | 12,771 |
| Not as described | 11,803 |
| Overcharging | 11,619 |
| Misleading pricing | 11,586 |
| Billing errors | 11,508 |
Complaint rate by sector
| Sector | Rate |
|---|---|
| Other sectors | 13% |
| Retail | 13% |
| Telecoms & IT | 19% |
| Banking & Money | 9% |
| Travel | 10% |
| Energy & Utilities | 8% |
| Insurance | 6% |
Highest share of severe complaints
| Company | Severe share | Complaints |
|---|---|---|
| Capita | 79% | 189 |
| Card Saver | 78% | 54 |
| TheTravelMakers.co.uk | 77% | 95 |
| FareObuddy | 75% | 55 |
| G.B.C | 74% | 117 |
| Vivint Solar | 72% | 40 |
| Faye Travel Insurance | 72% | 98 |
| Enstroga UK | 72% | 58 |
| Uphold | 71% | 116 |
| 17TRACK | 69% | 75 |
Figures are census classifications of public Trustpilot reviews, not official complaint statistics. See the live report for current numbers.