Refund refused
A refund, return or compensation has been refused outright.
9,914complaints of this kind in the census
793companies affected
55%graded severe
Where you stand
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If goods are faulty, you generally have a short-term right to reject them within 30 days of purchase.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
- Financial Ombudsman Service — Free and independent for banking, insurance, credit and payments — after you have complained to the firm and waited up to 8 weeks.
What people actually describe
“I needed a full refund cancellation within minutes of my hotel booking after realizing a clerical error and Expedia is denying refunds.”
“Warranty terms are repair or replacement but instead received a partial refund”
“the chicken was off and the packaging was damaged so i contacted asda for a refund and within 5 minutes i get a email saying my request for a refund as been declined”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Just Eat | 637 | 50% |
| AliExpress | 632 | 37% |
| DoorDash | 358 | 38% |
| Allianz Partners USA | 310 | 17% |
| Halara | 286 | 11% |
| Headout | 238 | 26% |
| Wowcher | 225 | 27% |
| Expedia | 215 | 17% |
| StockX | 211 | 10% |
| CJS CD Keys | 168 | 19% |
| Trainline | 138 | 11% |
| Smallpdf | 130 | 52% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.