Delivery late
Delivery arrived significantly later than promised.
10,360complaints of this kind in the census
620companies affected
16%graded severe
Where you stand
If no delivery date was agreed, goods should arrive within 30 days; after that you can set a final deadline and then cancel.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“Ordered for same day pick up still haven't had a email to pick up”
“Order delayed. No updates.”
“Shipping took extremely long with little updates.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Next | 381 | 36% |
| StockX | 355 | 25% |
| Tradeinn | 354 | 55% |
| GO Outdoors | 330 | 29% |
| Halara | 322 | 20% |
| QVC UK | 235 | 27% |
| Jiffy | 225 | 24% |
| Wayfair UK | 225 | 31% |
| Cotton Traders | 219 | 24% |
| END. | 170 | 27% |
| Footasylum | 170 | 17% |
| Hobo Jack | 166 | 52% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.