Delivery late
Delivery arrived significantly later than promised.
13,788complaints of this kind in the census
686companies affected
17%graded severe
Where you stand
If no delivery date was agreed, goods should arrive within 30 days; after that you can set a final deadline and then cancel.
General information about consumer rights in the UK, not legal advice for your situation.
Where to escalate
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“Delivery times are consistently unreliable, which makes planning difficult for a working business.”
“my package was not delivered the next day even though I ordered in plenty of time.”
“My package took two months to arrive, and you didn't issue a refund even after a month of delay.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Next | 572 | 36% |
| Halara | 481 | 19% |
| StockX | 459 | 22% |
| Tradeinn | 458 | 52% |
| Jiffy | 448 | 27% |
| Wayfair UK | 392 | 30% |
| GO Outdoors | 373 | 27% |
| QVC UK | 299 | 25% |
| Cotton Traders | 282 | 23% |
| Just Eat | 280 | 22% |
| Footasylum | 267 | 17% |
| Appliances Direct | 250 | 34% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.