Octopus Energy for Business: most-reported complaints
- Complaints in recent reviews
- 2% of 969 recent reviews analysed
- Most-reported issue
- Support unhelpful 55% of complaints
- Company replies
- 74% of negative reviews, typically within 3 days
- TrustScore
- 4.9 from 1,348 total reviews
- Review window analysed
- 2026-07-17 to 2026-11-09 969 reviews
- Sector
- Energy & Utilities
Automated analysis of 969 public Trustpilot reviews published 2026-07-17 to 2026-11-09. TrustScore 4.9 from 1,348 total reviews — see the Trustpilot page. Quick answer: is Octopus Energy for Business legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 11 out of 20 identified complaints citing this issue. Billing errors are the next most frequent concern, appearing in 8 complaints, followed by account and app problems in 6 complaints. Additionally, 3 reviewers reported issues with overcharging. A clear trend cannot be established for these issues due to the limited number of reviews.
Not enough reviews to establish a trend.
What are the most common complaints about Octopus Energy for Business?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 55% | 11 | ||
| Billing errors | 40% | 8 | ||
| Account/app problems | 30% | 6 | ||
| Overcharging | 15% | 3 | ||
| Aggressive collections | 10% | 2 | ||
| Poor core service | 10% | 2 |
Support unhelpful
11 reports · 55% of complaints“Put in a complaint 3x it was acknowledged. In the meantime they affected our credit file”
The company replied on 2026-11-06: “Hi Rachael, we requested more information from you as we are unable to locate any business account relating to your name. I appreciate you didn't respond to this so if this is in relation to your…”
Our classifier read this reply as a deflection.
“They use every tactic in the book to put off doing anything about fixing my timing meter while, I'm still over paying for my electric.”
The company replied on 2026-10-19: “Hi Tom I'm sorry to hear that things haven't gone to plan for you in this instance. We've requested some more info from you so we can help get this fixed and are committed to doing so. If you do have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“hugely incorrect readings (despite me giving readings) led to a large bill”
The company replied on 2026-10-15: “Hi Sarah, Thanks so much for taking the time to leave us feedback, and I'm really sorry to hear about your recent bad experiences with us. I completely understand why this higher-than-expected…”
Our classifier read this reply as a template response.
Billing errors
8 reports · 40% of complaints“after one year they said ohhh we haven't charged you and you owe us nearly £3000. They put me in debt.”
1 reader marked this review helpful on Trustpilot.
“Put in a complaint 3x it was acknowledged. In the meantime they affected our credit file”
The company replied on 2026-11-06: “Hi Rachael, we requested more information from you as we are unable to locate any business account relating to your name. I appreciate you didn't respond to this so if this is in relation to your…”
Our classifier read this reply as a deflection.
“They use every tactic in the book to put off doing anything about fixing my timing meter while, I'm still over paying for my electric.”
The company replied on 2026-10-19: “Hi Tom I'm sorry to hear that things haven't gone to plan for you in this instance. We've requested some more info from you so we can help get this fixed and are committed to doing so. If you do have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Account/app problems
6 reports · 30% of complaints“Trying to provide a meter reading and error comes up.”
The company replied on 2026-11-12: “Hi Mary, Thanks for your time on the phone this week. I am happy we were able to get everything sorted for you in terms of billing. I have popped you an email as well so if theres anything more we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“it has taken nearly twelve months to migrate our account”
“causes more frustration when he closes the wrong account!”
Overcharging
3 reports · 15% of complaints“after one year they said ohhh we haven't charged you and you owe us nearly £3000. They put me in debt.”
1 reader marked this review helpful on Trustpilot.
“overcharge and blame a dodgy meter, brake the meter box and won't repair it”
The company replied on 2026-10-28: “Hi Richard - we cannot find a business account under your name so think this may relate to your domestic energy (this review page is for our business energy supply team). Regardless we'd love to help…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Then octopus have sent a final bill of £2497 this is just a 3bed terraced house with 3 people in it”
The company replied on 2026-08-20: “Hi Andy It sounds like you're referring to a home, not a business account, so your review may not have reached the right place. Please do provide the account information requested so I can confirm…”
Our classifier read this reply as a template response.
Aggressive collections
2 reports · 10% of complaints“after one year they said ohhh we haven't charged you and you owe us nearly £3000. They put me in debt.”
1 reader marked this review helpful on Trustpilot.
“Put in a complaint 3x it was acknowledged. In the meantime they affected our credit file”
The company replied on 2026-11-06: “Hi Rachael, we requested more information from you as we are unable to locate any business account relating to your name. I appreciate you didn't respond to this so if this is in relation to your…”
Our classifier read this reply as a deflection.
Poor core service
2 reports · 10% of complaints“overcharge and blame a dodgy meter, brake the meter box and won't repair it”
The company replied on 2026-10-28: “Hi Richard - we cannot find a business account under your name so think this may relate to your domestic energy (this review page is for our business energy supply team). Regardless we'd love to help…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“We did lose 24+ hours of business due to being cut off”
How to reach Octopus Energy for Business
These are the contact details Octopus Energy for Business publishes on its Trustpilot profile, as of our last check on 2026-11-12 — phone 020 3389 5613, email [email protected].
The company claimed its Trustpilot profile on 2026-05-22, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-11-06. Trustpilot ranks it 4 of 42 in Energy Supplier. We last checked this profile on 2026-11-12 and found 50 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Octopus Energy customer service for business.”.
Elsewhere: 4.7★ on Google (7,602 reviews, as of November 2026)
TrustScore over time
4.9 → 4.9 across 30 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 30 dated readings
2026-08-12 (100%, 0.8d) · 2026-08-15 (100%, 0.8d) · 2026-08-18 (100%, 0.8d) · 2026-08-21 (86%, 0.7d) · 2026-08-25 (83%, 0.8d) · 2026-08-28 (83%, 0.8d) · 2026-08-31 (83%, 0.8d) · 2026-09-03 (83%, 0.8d) · 2026-09-06 (83%, 0.8d) · 2026-09-09 (83%, 0.8d) · 2026-09-12 (100%, 4.5d) · 2026-09-15 (100%, 4.5d) · 2026-09-18 (86%, 4.5d) · 2026-09-21 (75%, 4.5d) · 2026-09-24 (75%, 4.5d) · 2026-10-01 (78%, 3.9d) · 2026-10-04 (78%, 3.9d) · 2026-10-07 (78%, 3.9d) · 2026-10-10 (78%, 3.9d) · 2026-10-13 (80%, 3.6d) · 2026-10-16 (83%, 2.9d) · 2026-10-19 (77%, 2.9d) · 2026-10-22 (85%, 2.9d) · 2026-10-25 (79%, 2.9d) · 2026-10-28 (73%, 2.9d) · 2026-10-31 (80%, 2.7d) · 2026-11-03 (80%, 2.7d) · 2026-11-06 (76%, 2.5d) · 2026-11-09 (82%, 2.5d) · 2026-11-12 (74%, 2.5d).
Severity: 45% of this company’s 20 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
support availability: try to contact you
“We will always try to contact you if there are any problems with your application.”
support availability: write to you prior to the End Date
“We will write to you prior to the End Date to remind you that your existing Agreement is coming to an end and to let you know your options.”
support availability: provide a breakdown of the costs if you ask us for one
“We will tell you how much such charges are at the time and will provide a breakdown of the costs if you ask us for one.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-12.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-01.
2 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Review provenance: 928 company-invited reviews in the recent window average 4.91★, while 91 organic (uninvited) reviews average 4.60★.
30% of its 953 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 55% of this company’s complaints vs a 30% median across 114 ranked companies in its sector.
Review velocity: 1,335 of this company’s 1,348 Trustpilot reviews (99%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- Osborne & Little
See all companies by issue: Support unhelpful · Billing errors · Account/app problems · Overcharging · Aggressive collections · Poor core service · Sector table: Energy & Utilities in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-09.