Izabel London vs Liberty Damenmoden: most-reported complaints compared
Most-reported issues at Izabel London and Liberty Damenmoden, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Izabel London
TrustScore 4.4 · 836 reviews on Trustpilot.
102 reviews analysed, 2024-12-05 to 2026-09-28.
Complaint rate (recent window): 15%
100% of negative reviews get a company reply.
“The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture.”
Liberty Damenmoden
TrustScore 4.7 · 198 reviews on Trustpilot.
100 reviews analysed, 2026-04-13 to 2026-08-04.
Complaint rate (recent window): 7%
17% of negative reviews get a company reply.
“Die Materialien und die Schnitte sind nicht mehr so, wie ich es eigentlich von Liberty gewohnt bin!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Izabel London | Liberty Damenmoden |
|---|---|---|
| Not as described | 47% | 43% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Izabel London or Liberty Damenmoden.