BBC vs green.ch: most-reported complaints compared
Most-reported issues at BBC and green.ch, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BBC
TrustScore 1.3 · 9,462 reviews on Trustpilot.
531 reviews analysed, 2011-06-10 to 2026-11-12.
Complaint rate (recent window): 27%
0% of negative reviews get a company reply.
“I don;' need to pay a Licence fee for the rubbish presented ny the BBC.”
green.ch
TrustScore 4.2 · 541 reviews on Trustpilot.
26 reviews analysed, 2020-06-14 to 2026-10-06.
Complaint rate (recent window): 54%
0% of negative reviews get a company reply.
“They are charging us for a service we couldn’t use.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BBC | green.ch |
|---|---|---|
| Support unreachable | 4% | 29% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BBC or green.ch.