green.ch vs EE: most-reported complaints compared
Most-reported issues at green.ch and EE, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
green.ch
TrustScore 4.2 · 541 reviews on Trustpilot.
26 reviews analysed, 2020-06-14 to 2026-10-06.
Complaint rate (recent window): 54%
0% of negative reviews get a company reply.
“They are charging us for a service we couldn’t use.”
EE
TrustScore 4.3 · 141,392 reviews on Trustpilot.
6,690 reviews analysed, 2026-07-30 to 2026-11-10.
Complaint rate (recent window): 18%
100% of negative reviews get a company reply.
“EE are charging me monthly for the extra SIM which I do not want and have not used.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | green.ch | EE |
|---|---|---|
| Billing errors | 36% | 8% |
| Support unreachable | 29% | 14% |
| Support unhelpful | 21% | 42% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, green.ch or EE.