green.ch vs NOW: most-reported complaints compared
Most-reported issues at green.ch and NOW, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
green.ch
TrustScore 4.2 · 541 reviews on Trustpilot.
26 reviews analysed, 2020-06-14 to 2026-10-06.
Complaint rate (recent window): 54%
0% of negative reviews get a company reply.
“They are charging us for a service we couldn’t use.”
NOW
TrustScore 1.1 · 15,121 reviews on Trustpilot.
237 reviews analysed, 2026-05-30 to 2026-11-09.
Complaint rate (recent window): 95%
2% of negative reviews get a company reply.
“I tried to cancel my subscription within the first two weeks and was told I couldn’t and had to continue to pay for six months.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | green.ch | NOW |
|---|---|---|
| Billing errors | 36% | 15% |
| Hard to cancel | 36% | 13% |
| Support unhelpful | 21% | 25% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, green.ch or NOW.