green.ch vs Aerial Direct: most-reported complaints compared
Most-reported issues at green.ch and Aerial Direct, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
green.ch
TrustScore 4.2 · 541 reviews on Trustpilot.
26 reviews analysed, 2020-06-14 to 2026-10-06.
Complaint rate (recent window): 54%
0% of negative reviews get a company reply.
“They are charging us for a service we couldn’t use.”
Aerial Direct
TrustScore 4.8 · 20,018 reviews on Trustpilot.
837 reviews analysed, 2026-01-05 to 2026-11-12.
Complaint rate (recent window): 3%
99% of negative reviews get a company reply.
“we was still charged”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | green.ch | Aerial Direct |
|---|---|---|
| Billing errors | 36% | 12% |
| Support unreachable | 29% | 32% |
| Contract term changes | 21% | 12% |
| Support unhelpful | 21% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, green.ch or Aerial Direct.