Emiter Ltd: most-reported complaints
- Complaints in recent reviews
- 2% of 121 recent reviews analysed
- Most-reported issue
- Delivery late 50% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.9 from 211 total reviews
- Review window analysed
- 2023-05-11 to 2026-10-05 123 reviews
- Sector
- Energy & Utilities
Automated analysis of 123 public Trustpilot reviews published 2023-05-11 to 2026-10-05. TrustScore 4.9 from 211 total reviews — see the Trustpilot page. Quick answer: is Emiter Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to delivery, specifically late arrivals and failed deliveries. Out of 123 reviews analyzed between May 2023 and October 2026, four complaints were identified, with late delivery and failed delivery each accounting for 50% of these reports. The data does not show a clear trend due to the low number of reviews. One reviewer described the delivery process as extraordinarily bad.
Not enough reviews to establish a trend.
What are the most common complaints about Emiter Ltd?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Delivery late | 50% | 2 | ||
| Delivery failed | 50% | 2 |
Delivery late
2 reports · 50% of complaints“the delivery process was extraordinarily bad”
The company replied on 2026-06-10: “Thank you for your feedback Clare. We're pleased to hear that the GRP meter cabinet looks suitable for your project, although we're sorry that the delivery process did not meet expectations. We…”
Our classifier read this reply as a template response.
“Several days over due and had to move jobs back and juggle things around.”
The company replied on 2023-05-12: “Hi Daniel, Thanks for your feedback. All of our orders are shipped on a next working day basis and having checked with our couriers, it appears that your cabinet was delivered on Friday 5th of May. I…”
Our classifier read this reply as a substantive response.
Delivery failed
2 reports · 50% of complaints“the delivery process was extraordinarily bad”
The company replied on 2026-06-10: “Thank you for your feedback Clare. We're pleased to hear that the GRP meter cabinet looks suitable for your project, although we're sorry that the delivery process did not meet expectations. We…”
Our classifier read this reply as a template response.
“One of the meter boxes had slight damage to one of the top corners”
How to reach Emiter Ltd
These are the contact details Emiter Ltd publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 01752 426 356, email [email protected], address Unit 1 Haxter Court, Broadley Park Road, Plymouth, PL6 7FS, GB.
The company claimed its Trustpilot profile on 2023-01-27 and uses Trustpilot’s paid features. Trustpilot ranks it 1 of 3 in Electric Utility Manufacturer. We last checked this profile on 2026-11-11 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: EMITER LTD (no. 07622697), active, incorporated 2011 (15.3 years); next accounts due 2027-02-28, last accounts filed 2026-02-27. 3 current officers (6 on record historically), 1 resignation in the last 24 months; 7 filings in the last 12 months (55 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.3★ on Google (6 reviews, as of November 2026)
TrustScore over time
4.9 → 4.9 across 18 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 18 dated readings
2026-08-12 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (0%, 0.0d) · 2026-10-02 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-08 (0%, 0.0d) · 2026-10-14 (0%, 0.0d) · 2026-10-20 (0%, 0.0d) · 2026-10-23 (0%, 0.0d) · 2026-11-01 (0%, 0.0d) · 2026-11-08 (0%, 0.0d) · 2026-11-11 (0%, 0.0d).
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-01.
4 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
20% of its 128 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 50% of this company’s complaints vs a 23% median across 52 ranked companies in its sector.
Review velocity: 69 of this company’s 211 Trustpilot reviews (33%) were written in the last 12 months.
Other UK companies with evidenced “Delivery late” complaints
- Emma Sleep UK
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- Fohen
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See all companies by issue: Delivery late · Delivery failed · Sector table: Energy & Utilities in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.