State of UK Complaints — 2026-W40
A fixed snapshot captured 2026-09-28 from 732,655 public Trustpilot reviews across 3,252 companies. This page does not change — later weeks are published separately, so figures cited from it stay stable.
141,483complaints classified
1,513company reports
708with computed trends
2dmedian wait before people complain publicly
What went wrong most
| Issue | Complaints |
|---|---|
| Support unhelpful | 36,414 |
| Support unreachable | 20,866 |
| Other | 16,461 |
| Faulty product | 13,313 |
| Account/app problems | 12,955 |
| Delivery failed | 11,068 |
| Misleading pricing | 10,440 |
| Delivery late | 10,365 |
| Not as described | 10,307 |
| Overcharging | 10,102 |
Complaint rate by sector
| Sector | Rate |
|---|---|
| Other sectors | 13% |
| Retail | 13% |
| Telecoms & IT | 18% |
| Banking & Money | 8% |
| Travel | 9% |
| Energy & Utilities | 8% |
| Insurance | 5% |
Highest share of severe complaints
| Company | Severe share | Complaints |
|---|---|---|
| Capita | 80% | 181 |
| TheTravelMakers.co.uk | 78% | 93 |
| Card Saver | 78% | 54 |
| FareObuddy | 75% | 55 |
| G.B.C | 74% | 117 |
| Vivint Solar | 74% | 39 |
| Faye Travel Insurance | 72% | 89 |
| Uphold | 69% | 102 |
| Flyer Club | 68% | 41 |
| Insite Energy | 66% | 50 |
Figures are census classifications of public Trustpilot reviews, not official complaint statistics. See the live report for current numbers.