Plumb Professionals: most-reported complaints
- Complaints in recent reviews
- 1% of 133 recent reviews analysed
- Most-reported issue
- Misleading pricing 67% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.9 from 232 total reviews
- Review window analysed
- 2025-07-04 to 2026-10-09 135 reviews
- Sector
- Other sectors
Automated analysis of 135 public Trustpilot reviews published 2025-07-04 to 2026-10-09. TrustScore 4.9 from 232 total reviews — see the Trustpilot page. Quick answer: is Plumb Professionals legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounts for 67% of the three complaints identified in the analysis. One specific example cited involved a quote that was approximately five times higher than expected. The data covers 135 reviews from July 2025 to October 2026, but no trend can be established due to the low number of complaints.
Not enough reviews to establish a trend.
What are the most common complaints about Plumb Professionals?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Misleading pricing | 67% | 2 |
Misleading pricing
2 reports · 67% of complaints“quote i received was literally about 5 times the amount”
The company replied on 2025-09-18: “Thank you for sharing your feedback, and we apologize for the sticker shock you experienced. We always aim to provide transparent pricing based on the scope of work, and we understand how a quote can…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“To expensive and with outrageous prices”
The company replied on 2025-07-17: “I apologize for your bad experience. We try to be competitive in our area and are always looking for ways we can improve. We do offer a price match but unfortunately we were never given the…”
Our classifier read this reply as a template response.
How to reach Plumb Professionals
These are the contact details Plumb Professionals publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 7034023773, email [email protected].
The company claimed its Trustpilot profile on 2025-02-25 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 10 in Plumber. We last checked this profile on 2026-11-11 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (1,346 reviews, as of November 2026)
TrustScore over time
4.9 → 4.9 across 23 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 22 dated readings
2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-13 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-25 (0%, 0.0d) · 2026-10-02 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-08 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-10-17 (0%, 0.0d) · 2026-10-23 (0%, 0.0d) · 2026-10-26 (0%, 0.0d) · 2026-10-29 (0%, 0.0d) · 2026-11-01 (0%, 0.0d) · 2026-11-04 (0%, 0.0d) · 2026-11-07 (0%, 0.0d) · 2026-11-11 (0%, 0.0d).
64% of its 152 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 67% of this company’s complaints vs a 15% median across 168 ranked companies in its sector.
Review velocity: 187 of this company’s 232 Trustpilot reviews (81%) were written in the last 12 months.
Other US companies with evidenced “Misleading pricing” complaints
- Porkbun
- Puppies.com
- Quark Expeditions
- Queensboro
- Rakuten (USA)
- Ralph Christian - Watches & Jewelry
- Reach Financial™
- Reprise Financial
- Republic Finance
- Rhythm Energy
See all companies by issue: Misleading pricing · Sector table: Other sectors in the US
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-11.