Simple.biz vs UENI: most-reported complaints compared
Most-reported issues at Simple.biz and UENI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Simple.biz
TrustScore 4.8 · 3,252 reviews on Trustpilot.
435 reviews analysed, 2025-10-07 to 2026-10-28.
Complaint rate (recent window): 4%
83% of negative reviews get a company reply.
“We advise against engaging with any automated responses from this company.”
UENI
TrustScore 4.9 · 9,606 reviews on Trustpilot.
772 reviews analysed, 2025-05-27 to 2026-11-12.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“they continue to ignore the issue by giving me polite responses avoiding the problem yet still charging my card monthly”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Simple.biz | UENI |
|---|---|---|
| Support unreachable | 24% | 24% |
| Support unhelpful | 22% | 45% |
| Not as described | 13% | 13% |
| Misleading pricing | 7% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Simple.biz or UENI.