Shop Solar vs SolarSesame: most-reported complaints compared
Most-reported issues at Shop Solar and SolarSesame, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Shop Solar
TrustScore 4.5 · 1,270 reviews on Trustpilot.
395 reviews analysed, 2022-06-01 to 2026-10-30.
Complaint rate (recent window): 13%
97% of negative reviews get a company reply.
“7 weeks later I'm still waiting. I have been communicating throughout with David Palop from Tienda solar.”
SolarSesame
TrustScore 4.7 · 89 reviews on Trustpilot.
73 reviews analysed, 2022-07-03 to 2026-07-28.
Complaint rate (recent window): 7%
0% of negative reviews get a company reply.
“CEO Manan Singh completely ghosted us”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Shop Solar | SolarSesame |
|---|---|---|
| Support unreachable | 16% | 60% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Shop Solar or SolarSesame.