OpenAI vs Google: most-reported complaints compared
Most-reported issues at OpenAI and Google, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
TrustScore 1.4 · 171 reviews on Trustpilot.
110 reviews analysed, 2025-03-09 to 2026-11-10.
Complaint rate (recent window): 95%
0% of negative reviews get a company reply.
“Google Support Agent Madhu told me to "just wait 24 hours", offering no real resolution.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | OpenAI | |
|---|---|---|
| Support unhelpful | 34% | 36% |
| Support unreachable | 19% | 28% |
| Billing errors | 17% | 13% |
| Account/app problems | 16% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, OpenAI or Google.