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Hobo Jack vs Union 22: most-reported complaints compared

Most-reported issues at Hobo Jack and Union 22, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Hobo Jack

TrustScore 4.9 · 22,529 reviews on Trustpilot.

527 reviews analysed, 2021-12-15 to 2026-08-02.

Complaint rate (recent window): 0%

0% of negative reviews get a company reply.

Delivery late52%
Support unreachable28%
Faulty product16%
Support unhelpful13%
Delivery failed12%
“Ordered nearly 2 weeks ago with 48 hour delivery”
1★ Trustpilot review, 2022-12-12

Union 22

TrustScore 4.9 · 1,005 reviews on Trustpilot.

190 reviews analysed, 2019-05-02 to 2026-10-01.

Complaint rate (recent window): 3%

100% of negative reviews get a company reply.

Other33%
Delivery failed20%
Overcharging13%
Delivery late13%
Faulty product13%
“The quality was very cheap.”
1★ Trustpilot review, 2026-09-22

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueHobo JackUnion 22
Delivery late52%13%
Faulty product16%13%
Support unhelpful13%13%
Delivery failed12%20%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hobo Jack or Union 22.