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Essex Properties Limited vs gas-elec Group: most-reported complaints compared

Most-reported issues at Essex Properties Limited and gas-elec Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Essex Properties Limited

TrustScore 2.8 · 3 reviews on Trustpilot.

3 reviews analysed, 2024-11-13 to 2026-08-05.

Complaint rate (recent window): 100%

100% of negative reviews get a company reply.

Other67%
“I lived in rettendon for nearly 8 years with mould, hardly any hot water pressure.”
1★ Trustpilot review, 2026-04-14

gas-elec Group

TrustScore 3.8 · 190 reviews on Trustpilot.

103 reviews analysed, 2023-04-15 to 2026-10-21.

Complaint rate (recent window): 20%

0% of negative reviews get a company reply.

Missed appointments48%
Support unhelpful29%
Overcharging19%
Support unreachable14%
Poor core service14%
“Don't turn up for appointments and don't let you know.”
1★ Trustpilot review, 2025-08-02

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Essex Properties Limited or gas-elec Group.