Elecology vs Smart Home Charge: most-reported complaints compared
Most-reported issues at Elecology and Smart Home Charge, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Elecology
TrustScore 4.8 · 202 reviews on Trustpilot.
141 reviews analysed, 2022-09-05 to 2026-11-04.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“the engineer initially denied some damage was done by him, then was quite disrespectful.”
Smart Home Charge
TrustScore 4.8 · 4,000 reviews on Trustpilot.
457 reviews analysed, 2025-09-25 to 2026-11-11.
Complaint rate (recent window): 5%
43% of negative reviews get a company reply.
“it was only operating at 50% capacity (16A instead of 32A) therefore taking twice as long”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Elecology | Smart Home Charge |
|---|---|---|
| Support unhelpful | 67% | 32% |
| Missed appointments | 33% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Elecology or Smart Home Charge.