BILL vs My Choice Software: most-reported complaints compared
Most-reported issues at BILL and My Choice Software, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BILL
TrustScore 1.6 · 1,682 reviews on Trustpilot.
133 reviews analysed, 2026-02-09 to 2026-11-11.
Complaint rate (recent window): 98%
0% of negative reviews get a company reply.
“The verification went to an old email we no longer had access to. Took them days to respond.”
My Choice Software
TrustScore 4.9 · 5,664 reviews on Trustpilot.
260 reviews analysed, 2023-08-19 to 2026-09-04.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“advised by a very adversarial representative that they would not give me a refund”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BILL | My Choice Software |
|---|---|---|
| Support unhelpful | 43% | 45% |
| Support unreachable | 33% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BILL or My Choice Software.