NewtekOne: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2026-02-02 to 2026-08-14. TrustScore 4.9 from 337 total reviews — see the Trustpilot page. Quick answer: is NewtekOne legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 160 Trustpilot reviews analysed, the most-reported issues with NewtekOne were: Support unreachable (3 reports). There are not enough reviews to establish a trend.
How to reach NewtekOne
These are the contact details NewtekOne publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 855-763-9835, email [email protected].
The company claimed its Trustpilot profile on 2020-11-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-07. Trustpilot ranks it 59 of 247 in Business to Business Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 11.5d) · 2026-08-25 (100%, 11.5d) · 2026-08-28 (100%, 11.5d) · 2026-09-03 (100%, 11.5d) · 2026-09-06 (100%, 11.5d) · 2026-09-09 (100%, 11.5d) · 2026-09-12 (100%, 11.5d) · 2026-09-20 (100%, 11.5d) · 2026-09-24 (100%, 11.5d).
What their policy promises
refund window: Zero-Fee
“Newtek Zero-Fee Business Banking™”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
72% of its 170 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 75% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 257 of this company’s 337 Trustpilot reviews (76%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about NewtekOne?
Support unreachable
3 reports · 75% of complaints“Emails go unanswered for weeks, and when responses do come in, they often don’t address the actual questions asked.”
The company replied on 2026-04-07: “We’re sorry to hear that you had a negative experience with Newtek. Please contact us at [email protected] so we can discuss the issue further and find a solution. Thank you for bringing this to…”
Our classifier read this reply as a template response.
“Could not get responses from contacts provided. I sent emails, texts, and left voicemails to no avail.”
The company replied on 2026-02-11: “We’re sorry for the frustration you experienced during the loan process. We understand how important timely communication is, and we’re glad we’ve since been able to reconnect. If there is anything…”
Our classifier read this reply as a template response.
“no one at Newtek will get back to me with any help”
The company replied on 2026-04-07: “We’re sorry to hear that you had a negative experience with Newtek. Please contact us at [email protected] so we can discuss the issue further and find a solution. Thank you for bringing this to…”
Our classifier read this reply as a template response.
Compare NewtekOne with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.