Warranty disputes
A warranty or insurance claim denied or obstructed.
3,695complaints of this kind in the census
344companies affected
58%graded severe
Where to escalate
- Financial Ombudsman Service — Free and independent for banking, insurance, credit and payments — after you have complained to the firm and waited up to 8 weeks.
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“You used your 90-day policy as an excuse to deny my claim”
“Warranty terms are repair or replacement but instead received a partial refund”
“Keep going round in circles, keep asking for different forms and information.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Allianz Partners USA | 625 | 34% |
| MetLife Pet Insurance | 191 | 29% |
| Vitality | 104 | 13% |
| Morphy Richards UK | 91 | 25% |
| Seven Corners | 86 | 61% |
| Pawp | 81 | 35% |
| IMG® | 79 | 33% |
| HomeServe UK | 73 | 6% |
| The Exeter | 69 | 27% |
| Curtis International | 66 | 65% |
| Faye Travel Insurance | 59 | 50% |
| Tower | 56 | 17% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.