Warranty disputes
A warranty or insurance claim denied or obstructed.
2,667complaints of this kind in the census
302companies affected
60%graded severe
Where to escalate
- Financial Ombudsman Service — Free and independent for banking, insurance, credit and payments — after you have complained to the firm and waited up to 8 weeks.
- Citizens Advice consumer service — Free first-line advice on consumer disputes in England, Wales and Scotland.
What people actually describe
“My claim was denied because the car accident occurred outside the 24‑hour window”
“I had a legitimate claim and it was denied.”
“we are now almost a month later with no response.”
Companies with the most reports of this kind
| Company | Reports | Share of its complaints |
|---|---|---|
| Allianz Partners USA | 340 | 30% |
| MetLife Pet Insurance | 158 | 28% |
| Pawp | 80 | 35% |
| Vitality | 79 | 12% |
| Seven Corners | 73 | 63% |
| The Exeter | 66 | 28% |
| Curtis International | 65 | 66% |
| Tower | 55 | 17% |
| HomeServe UK | 55 | 7% |
| Arch RoamRight | 49 | 42% |
| Faye Travel Insurance | 46 | 52% |
| IMG® | 45 | 26% |
Counts depend on how many of each company’s reviews are in the census, so this ranks what we have read, not the whole market. See the full ranking.