SALT Lending: most-reported complaints
- Complaints in recent reviews
- 3% of 107 recent reviews analysed
- Most-reported issue
- Other 67% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.8 from 170 total reviews
- Review window analysed
- 2025-06-30 to 2026-10-05 107 reviews
- Sector
- Banking & Money
Automated analysis of 107 public Trustpilot reviews published 2025-06-30 to 2026-10-05. TrustScore 4.8 from 170 total reviews — see the Trustpilot page. Quick answer: is SALT Lending legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for two of the three identified complaints. One specific example mentioned is still waiting for loan funds after receiving a wire notification. A trend cannot be established yet due to not enough reviews.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
Not enough reviews to establish a trend.
What are the most common complaints about SALT Lending?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Other | 67% | 2 |
Other
2 reports · 67% of complaints“Still waiting for my loan funds after wire notification”
“The user interface is confusing. Plain language would help.”
The company replied on 2025-08-25: “Hi, Dan. Thank you for taking the time to share your detailed feedback. Your suggestions for using clearer terms are noted, and we will absolutely take them into consideration as we work to make the…”
Our classifier read this reply as a substantive response.
How to reach SALT Lending
These are the contact details SALT Lending publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone +1 (720) 575-2272, email [email protected], address 600 17th Street, Suite 2800 South, Denver, 80202, US.
The company claimed its Trustpilot profile on 2018-04-27, uses Trustpilot’s paid features, and uses Trustpilot’s AI-assisted replies. Trustpilot ranks it 4 of 39 in Cryptocurrency Service. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 9 dated readings
2026-08-21 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-10-05 (0%, 0.0d) · 2026-10-08 (0%, 0.0d) · 2026-10-11 (0%, 0.0d) · 2026-10-20 (0%, 0.0d) · 2026-10-29 (0%, 0.0d).
What their policy promises
support availability: 24/7
“Announcing 24/7 Member Support”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-17.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-21.
1 other page edit recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
48% of its 101 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 67% of this company’s complaints vs a 19% median across 159 ranked companies in its sector.
Review velocity: 53 of this company’s 170 Trustpilot reviews (31%) were written in the last 12 months.
Sector table: Banking & Money in the US
Compare SALT Lending with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.