Octopus Energy: how the same brand performs in each market
Octopus Energy operates under separate Trustpilot profiles per country. Each is analysed independently by the census, so the complaint mix can be compared market by market.
| Market | TrustScore | Reviews on Trustpilot | Complaint rate (recent) | Top reported issue | Reviewers mostly from |
|---|---|---|---|---|---|
| GB · Octopus Energy | 4.8 | 876,929 | 5% | Support unhelpful | GB (97%) |
| DE · Octopus Energy Germany | 4.8 | 101,748 | 4% | Support unhelpful | DE (87%) |
| IT · Octopus Energy Italia 🇮🇹 | 4.9 | 55,260 | 1% | Poor core service | IT (74%) |
| FR · Octopus Energy France | 4.9 | 54,288 | 3% | Billing errors | FR (66%) |
| ES · Octopus Energy España | 4.8 | 26,327 | 7% | Support unhelpful | ES (47%) |
| NZ · Octopusenergy | 3.2 | 6 | 60% | — | GB (80%) |
Markets differ in review volume, invitation practice and local regulation, so a difference in rate is not by itself evidence that a company treats one market worse than another.