Octopus Energy Italia 🇮🇹: most-reported complaints
Automated analysis of 105 public Trustpilot reviews published 2024-02-01 to 2026-08-18. TrustScore 4.9 from 55,260 total reviews — see the Trustpilot page. Quick answer: is Octopus Energy Italia 🇮🇹 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to poor core service and billing errors. Specifically, some customers mention that their emails are ignored and that they receive incorrect notifications about unpaid bills despite having made payments. These complaints account for the identified issues within the analyzed period.
How to reach Octopus Energy Italia 🇮🇹
These are the contact details Octopus Energy Italia 🇮🇹 publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone +39 02 385 827 76, email [email protected].
The company claimed its Trustpilot profile on 2022-06-21, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-25. Trustpilot ranks it 1 of 31 in Green Energy Supplier. We last checked this profile on 2026-09-27 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (1,240 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-23. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-23 (99%, 1.6d) · 2026-08-27 (100%, 1.6d) · 2026-09-01 (99%, 1.7d) · 2026-09-04 (100%, 1.7d) · 2026-09-07 (97%, 1.7d) · 2026-09-10 (98%, 1.7d) · 2026-09-13 (99%, 1.7d) · 2026-09-16 (99%, 1.7d) · 2026-09-20 (100%, 1.7d) · 2026-09-23 (99%, 1.7d) · 2026-09-27 (99%, 1.7d).
Octopus Energy operates in 6 markets we track — compare its complaint mix by country.
27% of its 106 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: poor core service makes up 33% of this company’s complaints vs a 21% median across 34 ranked companies in its sector.
Review velocity: 28,412 of this company’s 55,260 Trustpilot reviews (51%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Octopus Energy Italia 🇮🇹?
Poor core service
2 reports · 33% of complaints“most of my emails have been completely ignored.”
The company replied on 2024-02-07: “Hi Christina, than you for your review. However, this page is dedicated to Octopus Energy in Italy, so we reached out to the UK team, in order for them to contact you and find a solution. In the…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“trespassed on my property for 7 hrs”
The company replied on 2025-04-18: “Hi Andrea, we're really sorry to hear about the trouble you've experienced, and we understand your frustration. Let's clear up a few things. First off, we've noticed that you've left this review on…”
Our classifier read this reply as a deflection.
Billing errors
2 reports · 33% of complaints“Yet again, octopus have stated I have not paid my bill. This is after octopus sent an email thanking me for payment!!”
The company replied on 2024-07-08: “Hello Hilary, we're sorry about your experience. We suggest you contact Octopus Energy UK (we're Octopus Energy Italy) in order to resolve your problem! Thank you, Alessia 🐙”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they purposely make billing overcomplicated and confusing”
The company replied on 2024-02-21: “Hi, sorry to hear about your experience. However, this is the page of Octopus Energy in Italy, so we would kindly ask you to move your review 🙏 I wish you a very nice day, Alessandra”
Our classifier read this reply as a deflection.
Compare Octopus Energy Italia 🇮🇹 with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-31.