Octopusenergy: most-reported complaints
Automated analysis of 5 public Trustpilot reviews published 2023-02-06 to 2026-04-23. TrustScore 3.2 from 6 total reviews — see the Trustpilot page. Quick answer: is Octopusenergy legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 5 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Octopusenergy.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile and uses Trustpilot’s paid features. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Octopus Energy operates in 6 markets we track — compare its complaint mix by country.
What their policy promises
complaint process: free
“Our complaints process is free.”
complaint process: within two business days
“Once we have received your complaint, we will reply to you within two business days to confirm we have received it.”
complaint process: within two business days
“If we think your complaint is related to lines services, we’ll refer your complaint to your lines company within two business days of receiving it”
complaint process: 20 business days
“We aim to resolve all complaints within 20 business days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-23.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review velocity: 3 of this company’s 6 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.