Asda vs Shawbrook: most-reported complaints compared
Most-reported issues at Asda and Shawbrook, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Asda
TrustScore 1.4 · 21,185 reviews on Trustpilot.
692 reviews analysed, 2026-05-12 to 2026-11-12.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“The nearest store to us (Harehills Lane Leeds) has removed trollies so shopping with an infant is impossible”
Shawbrook
TrustScore 4.6 · 21,378 reviews on Trustpilot.
584 reviews analysed, 2026-03-26 to 2026-11-13.
Complaint rate (recent window): 9%
98% of negative reviews get a company reply.
“seem to like locking you out of your account”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Asda | Shawbrook |
|---|---|---|
| Other | 28% | 22% |
| Support unhelpful | 19% | 25% |
| Support unreachable | 8% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Asda or Shawbrook.