Asda vs Monzo: most-reported complaints compared
Most-reported issues at Asda and Monzo, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Asda
TrustScore 1.4 · 21,185 reviews on Trustpilot.
692 reviews analysed, 2026-05-12 to 2026-11-12.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“The nearest store to us (Harehills Lane Leeds) has removed trollies so shopping with an infant is impossible”
Monzo
TrustScore 4.6 · 74,302 reviews on Trustpilot.
4,019 reviews analysed, 2025-03-21 to 2026-11-12.
Complaint rate (recent window): 9%
51% of negative reviews get a company reply.
“Monzo refused to make a payment I scheduled for immediate bank transfer.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Asda | Monzo |
|---|---|---|
| Other | 28% | 12% |
| Support unhelpful | 19% | 37% |
| Support unreachable | 8% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Asda or Monzo.