Uncapped vs Wisetack: most-reported complaints compared
Most-reported issues at Uncapped and Wisetack, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Uncapped
TrustScore 4.6 · 286 reviews on Trustpilot.
116 reviews analysed, 2025-03-12 to 2026-10-07.
Complaint rate (recent window): 9%
67% of negative reviews get a company reply.
“Not able to communicate with the business. I even scheduled a meeting and received no response.”
Wisetack
TrustScore 4.8 · 1,011 reviews on Trustpilot.
260 reviews analysed, 2022-08-17 to 2026-11-03.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“Tried to get a customer approved only to find out my account had been cancelled, no warning or explanation.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Uncapped | Wisetack |
|---|---|---|
| Support unreachable | 46% | 10% |
| Support unhelpful | 18% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Uncapped or Wisetack.