Uncapped: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2025-03-12 to 2026-09-08. TrustScore 4.6 from 267 total reviews — see the Trustpilot page. Quick answer: is Uncapped legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 50% of the 10 complaints identified in the 100 reviews analyzed. Additionally, 20% of complaints cite unhelpful support, with some users noting that promised fixes have not been implemented over several months. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Uncapped
These are the contact details Uncapped publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, email [email protected], address International House, 24 Holborn Viaduct, London, EC1A 2BN, GB.
The company claimed its Trustpilot profile on 2022-05-26, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-07. Trustpilot ranks it 56 of 108 in Alternative Financial Service. We last checked this profile on 2026-09-27 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: UNCAPPED LTD (no. 12258266), active, incorporated 2019 (6.9 years); next accounts due 2027-01-31, last accounts filed 2026-01-30, 1 registered charge. 3 current officers (8 on record historically), 1 resignation in the last 24 months; 5 filings in the last 12 months (69 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 291 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “uncapped dial-up”, “Uncapped boiler flue”, “Intensive gamer finding for truly uncapped ISP”.
Elsewhere: 4.5★ on Google (0 reviews)
TrustScore over time
4.6 → 4.6 across 6 census measurements since 2026-09-09. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-09 (43%, 9.7d) · 2026-09-12 (43%, 9.7d) · 2026-09-15 (43%, 9.7d) · 2026-09-18 (43%, 9.7d) · 2026-09-21 (43%, 9.7d) · 2026-09-27 (43%, 9.7d).
Review provenance: 28 company-invited reviews in the recent window average 4.86★, while 79 organic (uninvited) reviews average 4.56★.
64% of its 96 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 50% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 75 of this company’s 267 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Uncapped?
Support unreachable
5 reports · 50% of complaints“Not able to communicate with the business. I even scheduled a meeting and received no response.”
The company replied on 2026-05-20: “Hi Sandak, Thank you for your feedback. We regret to hear about the communication difficulties you experienced, as missing a scheduled meeting does not align with our standards. We will be reaching…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“after the fact they started acting in sketchy ways and would ignore our emails.”
1 reader marked this review helpful on Trustpilot.
“12 days later I have nothing. No refusal, No acceptance, nothing.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
2 reports · 20% of complaints“They are aware of these problems and promise me for the last 5 months to fix them, but nothing has ever changed.”
1 reader marked this review helpful on Trustpilot.
“declined me twice. Ran my credit for no reason.”
The company replied on 2026-09-07: “Hi Rohan, We are very sorry for the frustration this has caused. Automated offers on partner platforms like Amazon are based on initial sales data, but a full review is still required for approval.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.