The Zebra vs SaveOnEnergy.com: most-reported complaints compared
Most-reported issues at The Zebra and SaveOnEnergy.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Zebra
TrustScore 4.7 · 5,277 reviews on Trustpilot.
729 reviews analysed, 2026-06-19 to 2026-11-11.
Complaint rate (recent window): 6%
95% of negative reviews get a company reply.
“When creating the policy I was told by the Zebra Agent that it was set to Auto Payments.”
SaveOnEnergy.com
TrustScore 4.7 · 9,955 reviews on Trustpilot.
1,343 reviews analysed, 2026-07-02 to 2026-11-12.
Complaint rate (recent window): 5%
99% of negative reviews get a company reply.
“Was scammed by representative to move my service to another provider . Was lied to several times during call .”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Zebra | SaveOnEnergy.com |
|---|---|---|
| Misleading pricing | 24% | 26% |
| Support unhelpful | 22% | 38% |
| Other | 21% | 6% |
| Account/app problems | 8% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Zebra or SaveOnEnergy.com.