Ten Health & Fitness vs Golds Gym: most-reported complaints compared
Most-reported issues at Ten Health & Fitness and Golds Gym, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ten Health & Fitness
TrustScore 2.6 · 32 reviews on Trustpilot.
31 reviews analysed, 2018-04-11 to 2026-10-07.
Complaint rate (recent window): 48%
0% of negative reviews get a company reply.
“I haven't received any refund from them. I emailed her but no reply.”
Golds Gym
TrustScore 2.3 · 176 reviews on Trustpilot.
103 reviews analysed, 2023-01-20 to 2026-10-01.
Complaint rate (recent window): 45%
0% of negative reviews get a company reply.
“SHE was kicked out!!!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ten Health & Fitness | Golds Gym |
|---|---|---|
| Billing errors | 33% | 9% |
| Poor core service | 13% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ten Health & Fitness or Golds Gym.