Store Insure vs AXA UK Car and Home: most-reported complaints compared
Most-reported issues at Store Insure and AXA UK Car and Home, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Store Insure
TrustScore 4.8 · 1,481 reviews on Trustpilot.
232 reviews analysed, 2018-05-12 to 2026-08-14.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“You can’t renew an existing policy or buy a new one, which is extremely frustrating”
AXA UK Car and Home
TrustScore 4.4 · 30,601 reviews on Trustpilot.
712 reviews analysed, 2026-06-12 to 2026-11-09.
Complaint rate (recent window): 17%
100% of negative reviews get a company reply.
“get cut off after 30 mins of being on hold”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Store Insure | AXA UK Car and Home |
|---|---|---|
| Account/app problems | 23% | 9% |
| Other | 23% | 9% |
| Support unhelpful | 13% | 41% |
| Overcharging | 13% | 8% |
| Support unreachable | 10% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Store Insure or AXA UK Car and Home.