SolarSesame vs Sunrun: most-reported complaints compared
Most-reported issues at SolarSesame and Sunrun, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
SolarSesame
TrustScore 4.7 · 89 reviews on Trustpilot.
73 reviews analysed, 2022-07-03 to 2026-07-28.
Complaint rate (recent window): 7%
0% of negative reviews get a company reply.
“CEO Manan Singh completely ghosted us”
Sunrun
TrustScore 4.5 · 1,216 reviews on Trustpilot.
804 reviews analysed, 2026-08-01 to 2026-11-12.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“For some reason, they have to have them under separate accounts, it seems as if they could combine the two, but nope.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | SolarSesame | Sunrun |
|---|---|---|
| Support unreachable | 60% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, SolarSesame or Sunrun.