Simons vs Urban Outfitters: most-reported complaints compared
Most-reported issues at Simons and Urban Outfitters, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Simons
TrustScore 2.8 · 135 reviews on Trustpilot.
101 reviews analysed, 2020-06-24 to 2026-10-06.
Complaint rate (recent window): 61%
0% of negative reviews get a company reply.
“what Simons shipped to me were much too large”
Urban Outfitters
TrustScore 1.4 · 2,100 reviews on Trustpilot.
102 reviews analysed, 2024-12-01 to 2026-10-28.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“I ordered curtains that arrived 5.5 whopping inches shorter”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Simons | Urban Outfitters |
|---|---|---|
| Support unhelpful | 24% | 46% |
| Delivery failed | 21% | 50% |
| Faulty product | 19% | 16% |
| Support unreachable | 10% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Simons or Urban Outfitters.