Roblox vs Steam: most-reported complaints compared
Most-reported issues at Roblox and Steam, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Roblox
TrustScore 1.4 · 6,148 reviews on Trustpilot.
786 reviews analysed, 2020-12-16 to 2026-11-10.
Complaint rate (recent window): 70%
0% of negative reviews get a company reply.
“I log in the other day and see that I'm PERMANENTLY banned due to artificial intelligence moderation.”
Steam
TrustScore 2 · 560 reviews on Trustpilot.
105 reviews analysed, 2024-11-27 to 2026-11-10.
Complaint rate (recent window): 71%
0% of negative reviews get a company reply.
“Their support is super passive-aggressive and super unhelpful”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Roblox | Steam |
|---|---|---|
| Account/app problems | 46% | 39% |
| Support unhelpful | 28% | 40% |
| Other | 24% | 7% |
| Support unreachable | 10% | 9% |
| Faulty product | 4% | 16% |
| Refund refused | 3% | 29% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Roblox or Steam.