Regatta Garden Furniture vs Wayfair UK: most-reported complaints compared
Most-reported issues at Regatta Garden Furniture and Wayfair UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Regatta Garden Furniture
TrustScore 3.7 · 1,014 reviews on Trustpilot.
164 reviews analysed, 2015-04-18 to 2026-07-27.
Complaint rate (recent window): 15%
0% of negative reviews get a company reply.
“in all this time i have never had a single call or update regarding delivery i have had to do all the chasing.”
Wayfair UK
TrustScore 3.9 · 126,978 reviews on Trustpilot.
4,386 reviews analysed, 2026-07-26 to 2026-11-11.
Complaint rate (recent window): 23%
99% of negative reviews get a company reply.
“FOUR times the wrong size mattress was delivered, should have been a euro size 200cm x 140cm”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Regatta Garden Furniture | Wayfair UK |
|---|---|---|
| Support unhelpful | 36% | 18% |
| Faulty product | 36% | 24% |
| Delivery late | 35% | 30% |
| Delivery failed | 24% | 33% |
| Support unreachable | 15% | 6% |
| Not as described | 7% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Regatta Garden Furniture or Wayfair UK.