Percival vs Union 22: most-reported complaints compared
Most-reported issues at Percival and Union 22, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Percival
TrustScore 2.4 · 2,939 reviews on Trustpilot.
559 reviews analysed, 2020-02-11 to 2026-11-11.
Complaint rate (recent window): 88%
97% of negative reviews get a company reply.
“they have not responded to any emails asking where the refund is at any point.”
Union 22
TrustScore 4.9 · 1,005 reviews on Trustpilot.
190 reviews analysed, 2019-05-02 to 2026-10-01.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“The quality was very cheap.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Percival | Union 22 |
|---|---|---|
| Support unhelpful | 9% | 13% |
| Faulty product | 8% | 13% |
| Delivery late | 6% | 13% |
| Delivery failed | 6% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Percival or Union 22.