Gap vs Urban Outfitters: most-reported complaints compared
Most-reported issues at Gap and Urban Outfitters, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Gap
TrustScore 2.1 · 18 reviews on Trustpilot.
18 reviews analysed, 2018-03-16 to 2026-11-07.
Complaint rate (recent window): 72%
0% of negative reviews get a company reply.
“I was blatantly charged me more money than I was supposed to be charged”
Urban Outfitters
TrustScore 1.4 · 2,100 reviews on Trustpilot.
102 reviews analysed, 2024-12-01 to 2026-10-28.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“I ordered curtains that arrived 5.5 whopping inches shorter”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Gap | Urban Outfitters |
|---|---|---|
| Support unhelpful | 46% | 46% |
| Delivery failed | 31% | 50% |
| Refund refused | 15% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Gap or Urban Outfitters.