Gap vs The North Face: most-reported complaints compared
Most-reported issues at Gap and The North Face, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Gap
TrustScore 2.1 · 18 reviews on Trustpilot.
18 reviews analysed, 2018-03-16 to 2026-11-07.
Complaint rate (recent window): 72%
0% of negative reviews get a company reply.
“I was blatantly charged me more money than I was supposed to be charged”
The North Face
TrustScore 1.3 · 2,218 reviews on Trustpilot.
125 reviews analysed, 2026-01-28 to 2026-11-11.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Customers are ignored for weeks, then told faults won’t be fixed even when reported under warranty.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Gap | The North Face |
|---|---|---|
| Support unhelpful | 46% | 34% |
| Delivery failed | 31% | 24% |
| Refund refused | 15% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Gap or The North Face.