OakbrookAdvance (formerly Finio Loans) vs Creditspring: most-reported complaints compared
Most-reported issues at OakbrookAdvance (formerly Finio Loans) and Creditspring, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
OakbrookAdvance (formerly Finio Loans)
TrustScore 4.9 · 13,841 reviews on Trustpilot.
1,472 reviews analysed, 2025-12-09 to 2026-11-10.
Complaint rate (recent window): 2%
73% of negative reviews get a company reply.
“Oakbrook Advance made two further attempts to take payment that had already been made.”
Creditspring
TrustScore 4.9 · 31,319 reviews on Trustpilot.
3,148 reviews analysed, 2026-06-14 to 2026-11-12.
Complaint rate (recent window): 2%
99% of negative reviews get a company reply.
“They'll refuse your loan after it's been approved”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | OakbrookAdvance (formerly Finio Loans) | Creditspring |
|---|---|---|
| Support unhelpful | 32% | 16% |
| Other | 19% | 22% |
| Overcharging | 17% | 12% |
| Aggressive collections | 15% | 15% |
| Billing errors | 12% | 16% |
| Support unreachable | 11% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, OakbrookAdvance (formerly Finio Loans) or Creditspring.