NewDay USA vs Freedom Mortgage : most-reported complaints compared
Most-reported issues at NewDay USA and Freedom Mortgage , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
NewDay USA
TrustScore 4.5 · 9,952 reviews on Trustpilot.
398 reviews analysed, 2025-07-04 to 2026-11-10.
Complaint rate (recent window): 13%
56% of negative reviews get a company reply.
“they screwed me im a disabled veteran and they didnt do what supposed to do”
Freedom Mortgage
TrustScore 4.8 · 6,056 reviews on Trustpilot.
1,327 reviews analysed, 2026-06-24 to 2026-11-12.
Complaint rate (recent window): 3%
0% of negative reviews get a company reply.
“No person at Freedom Mortgage knows what they are doing!!!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | NewDay USA | Freedom Mortgage |
|---|---|---|
| Support unhelpful | 29% | 39% |
| Support unreachable | 16% | 36% |
| Billing errors | 14% | 33% |
| Overcharging | 10% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, NewDay USA or Freedom Mortgage .