Neighbors Bank vs BankFive: most-reported complaints compared
Most-reported issues at Neighbors Bank and BankFive, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Neighbors Bank
TrustScore 4.7 · 511 reviews on Trustpilot.
161 reviews analysed, 2025-05-05 to 2026-08-19.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“They were always wanting something extra. Instead of giving us a list up front each week it was something more.”
BankFive
TrustScore 4.7 · 6,021 reviews on Trustpilot.
416 reviews analysed, 2025-11-25 to 2026-11-05.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“Terrible customer service shunting us around and around to different departments repeatedly”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Neighbors Bank | BankFive |
|---|---|---|
| Other | 44% | 19% |
| Support unhelpful | 33% | 38% |
| Support unreachable | 22% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Neighbors Bank or BankFive.