Neighbors Bank vs Western Union: most-reported complaints compared
Most-reported issues at Neighbors Bank and Western Union, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Neighbors Bank
TrustScore 4.7 · 511 reviews on Trustpilot.
161 reviews analysed, 2025-05-05 to 2026-08-19.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“They were always wanting something extra. Instead of giving us a list up front each week it was something more.”
Western Union
TrustScore 4.3 · 181,310 reviews on Trustpilot.
4,281 reviews analysed, 2026-02-21 to 2026-11-12.
Complaint rate (recent window): 15%
42% of negative reviews get a company reply.
“You blocked me from sending money for no reason at all”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Neighbors Bank | Western Union |
|---|---|---|
| Other | 44% | 15% |
| Support unhelpful | 33% | 18% |
| Support unreachable | 22% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Neighbors Bank or Western Union.