Moss vs Union 22: most-reported complaints compared
Most-reported issues at Moss and Union 22, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Moss
TrustScore 2.6 · 2,702 reviews on Trustpilot.
124 reviews analysed, 2026-05-16 to 2026-11-11.
Complaint rate (recent window): 71%
90% of negative reviews get a company reply.
“Moss Bros simply refused the refund and repeatedly insisted that the matter was closed”
Union 22
TrustScore 4.9 · 1,005 reviews on Trustpilot.
190 reviews analysed, 2019-05-02 to 2026-10-01.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“The quality was very cheap.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Moss | Union 22 |
|---|---|---|
| Support unhelpful | 48% | 13% |
| Delivery failed | 23% | 20% |
| Faulty product | 20% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Moss or Union 22.