Moss vs Spoke and Solace: most-reported complaints compared
Most-reported issues at Moss and Spoke and Solace, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Moss
TrustScore 2.6 · 2,702 reviews on Trustpilot.
124 reviews analysed, 2026-05-16 to 2026-11-11.
Complaint rate (recent window): 71%
90% of negative reviews get a company reply.
“Moss Bros simply refused the refund and repeatedly insisted that the matter was closed”
Spoke and Solace
TrustScore 4.9 · 5,531 reviews on Trustpilot.
245 reviews analysed, 2021-05-29 to 2026-08-24.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“The replacement shirts I received had a badly printed design”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Moss | Spoke and Solace |
|---|---|---|
| Refund refused | 24% | 5% |
| Delivery failed | 23% | 10% |
| Faulty product | 20% | 27% |
| Not as described | 15% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Moss or Spoke and Solace.