Merrick Bank vs Neighbors Bank: most-reported complaints compared
Most-reported issues at Merrick Bank and Neighbors Bank, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Merrick Bank
TrustScore 4.5 · 20,062 reviews on Trustpilot.
629 reviews analysed, 2026-05-11 to 2026-11-13.
Complaint rate (recent window): 10%
99% of negative reviews get a company reply.
“Two months in a row now I have been unable to login to my account online. The security check sends me a code that never comes.”
Neighbors Bank
TrustScore 4.7 · 511 reviews on Trustpilot.
161 reviews analysed, 2025-05-05 to 2026-08-19.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“They were always wanting something extra. Instead of giving us a list up front each week it was something more.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Merrick Bank | Neighbors Bank |
|---|---|---|
| Support unhelpful | 26% | 33% |
| Support unreachable | 11% | 22% |
| Other | 8% | 44% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Merrick Bank or Neighbors Bank.