London Stock Exchange Group vs Vanguard: most-reported complaints compared
Most-reported issues at London Stock Exchange Group and Vanguard, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
London Stock Exchange Group
TrustScore 1.8 · 17 reviews on Trustpilot.
17 reviews analysed, 2022-02-25 to 2026-09-05.
Complaint rate (recent window): 88%
0% of negative reviews get a company reply.
“they said me pay 30000and then tay said me pay 96000 then they said me pay 146000”
Vanguard
TrustScore 1.3 · 395 reviews on Trustpilot.
116 reviews analysed, 2026-02-24 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Vanguard has NEVER followed up with me despite those promises”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | London Stock Exchange Group | Vanguard |
|---|---|---|
| Other | 47% | 5% |
| Account/app problems | 27% | 23% |
| Support unreachable | 27% | 22% |
| Overcharging | 20% | 4% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, London Stock Exchange Group or Vanguard.